AMCS Customer Portal | What it means for you and your customers
Your website is not enough to provide an excellent customer experience, says the Harvard Business Review and research by McKinsey. You have to offer more to realise the 33% increase in customer satisfaction and 30% savings in resource costs that McKinsey says is possible with digital customer care.
This is where our secure Customer Portal can help. It’s the next-generation, dedicated hub designed for AMCS Enterprise Management clients. If that’s you, it gives your customers access to the information they want to know about their account in real time, 24/7, 365 days a week.
- If they want to create an order request it’s there.
- Process payments and view invoices, there.
- View and manage invoices, there.
- Produce customer and compliance reports, there again.
And they can access the AMCS Customer Portal from any device, which is another important point: you need to serve customers how they want to be served.